Frequently Asked Questions
Everything you need to know about your Castlefin Equestrian experience.
What is your return policy for riding apparel?
We offer a 30-day return policy on all unworn apparel with original tags attached. Please note that for safety reasons, riding helmets must be returned in unopened, original packaging.
How do I determine the correct size for my horse's tack?
Each product page includes a detailed sizing guide. If you are between sizes for bridles or girths, we generally recommend sizing up for the comfort of your horse, or contacting our fit specialists for advice.
Do you offer international shipping for heavy equipment?
Yes, we ship worldwide. Shipping costs for heavier items like saddles and stable equipment are calculated at checkout based on the destination and total weight of the order.
How should I care for my leather products?
To maintain the longevity of your leather tack, we recommend cleaning with a pH-neutral leather soap after every ride and applying a high-quality conditioner once a month.
Can I track my order once it has been dispatched?
Absolutely. Once your order leaves our warehouse, you will receive an email containing a tracking number and a link to monitor your delivery's progress in real-time.
Are your products suitable for professional competition?
Most of our inventory is designed to meet FEI and national federation standards. Please check the specific 'Technical Specifications' section on the product page for discipline-specific compliance.