Returns & Exchanges

At Castlefin Equestrian, we want you and your horse to be completely satisfied with your purchase, which is why we offer a 30-day return policy on all unworn and unused gear. If your item doesn't fit or meet your expectations, simply follow our streamlined process to initiate a return or exchange.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Prepare the Package

Carefully pack your items in their original packaging, ensuring all tags are attached and the products are free of horse hair or debris.

3

Label and Ship

Print your prepaid shipping label provided by the portal and drop off the package at any authorized courier location.

4

Refund Processing

Once our warehouse inspects the returned equestrian gear, your refund or exchange will be processed within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing